This policy explains what information LLW AstroCare ("we", "us") collects, how we use it, and the choices you have. By creating an account or using the site, you agree to the practices described here.

1. Who we are

LLW AstroCare runs this website and provides personalised insight reports that bring together psychology, astrology and numerology. For anything about your privacy, you can reach us at astrocarepsychometrics@gmail.com.

2. Information we collect

Information you give us

• Account details: username, email address, phone number and password. Passwords are stored in hashed form, never in plain text.
• Assessment details: name, date of birth, birth time, blood group, grade or class, age, and your answers to assessment questions.
• School or organisation link: if you sign up with a school code, your account is linked to that school.
• Messages you send us: anything you submit through the contact, careers or join-us forms.
• Payment records: transaction reference, amount and status. Card and bank details are handled by our payment provider, and we do not store them.

Information collected automatically

• Technical data: like most websites, our servers and hosting provider may record your IP address, browser type and the pages you visit, for security and reliability.
• Cookies and browser storage: described in section 6.

3. How we use your information

• To create, verify and secure your account, including sending one-time passcodes by email.
• To generate your personalised insight report.
• To process payments and keep transaction records.
• To respond to your enquiries and applications.
• To maintain, protect and improve the service, and to meet legal obligations.

We use your information because you chose to give it to us and to provide the service you asked for. We do not use it for advertising.

4. Sensitive and reflective information

Some of what you share, such as your date of birth, birth time and answers about your feelings and preferences, is personal. We treat it with care and use it only to produce your report. Reports are a reflective, self-understanding tool and are not medical or psychological diagnosis.

5. Sharing your information

We do not sell your information, and we do not share it with advertisers. We share it only in these cases:

• Service providers who help us run the service, such as email delivery, hosting, payment processing, customer-relationship tools, and tools that help generate reports. They receive only what they need to do their job.
• Your school or organisation, if you signed up through one. They may receive your responses and report summaries.
• Where required by law, or to protect our rights and the safety of our users.

Some of our providers and content networks operate in several countries, so your information may be processed outside the country where you live.

6. Cookies and browser storage

• We use session and security cookies to keep you logged in and to protect forms.
• Your browser's local storage remembers your theme choice and saves your assessment progress on your device.
• Our pages load fonts from Google Fonts and scripts from the cdnjs content network. These services may receive your IP address when you visit.

7. Retention and deletion

We keep your information for as long as your account is active or as needed to provide the service. You can ask us to delete it at any time, unless the law requires us to keep some of it, for example transaction records.

8. Your rights and choices

You can ask us to:

• give you access to the information we hold about you,
• correct anything that is wrong or out of date,
• delete your information, or
• stop using it, by withdrawing your consent. This may mean we can no longer provide your account or report.

Email us from the address registered on your account so we can confirm it is you. We will respond within a reasonable time.

9. Children and students

Our assessments are used by students and teenagers. If you are under 18, please use LLW AstroCare with the involvement of a parent, guardian or your school.

10. Security

We use reasonable technical and organisational safeguards to protect your information, including encryption and hashed passwords. No online service can guarantee absolute security, so please keep your password private.

11. Changes to this policy

We may update this policy from time to time. When we do, we will post the new version on this page and, for significant changes, tell you by email or with a notice on the site.

12. Contact us

For questions, privacy requests, complaints or grievances, write to astrocarepsychometrics@gmail.com. Please put "Privacy" or "Grievance" in the subject line so we can route it quickly.